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Expédition
When will my pre-order ship?
Care takes time. Production begins immediately after the pre-order window closes on January 10, 2026. Orders are estimated to ship by Late February 2026. While we aim to ship sooner, we prioritize quality over speed to ensure every notebook meets our standards.
Quels sont vos délais de livraison ?
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Combien coûtera l'expédition ?
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Shipping & Delivery
Where do you ship?
Currently, the Notebook Light pre-order is exclusively open to customers in the United States and Canada.
For international orders, please contact us via Instagram message or email at support@rehiie.com, and we’ll be happy to assist on a case-by-case basis.
How is the notebook packaged?
We take packaging seriously. Each notebook is:
- Protected with impact-resistant foam corner guards.
- Securely housed in a sturdy, aircraft-grade corrugated box.
- Personally inspected and packed by our specialist, Jim, who takes a photo of every package before dispatch.
Shipping Delays & Order Changes
Please note that any shipping delays are beyond our control. These delays are typically the responsibility of the carrier (USPS/Canada Post) to resolve.Note:Once an order is submitted and processed, it cannot be changed. Please verify your address carefully at checkout.
Will I be charged customs fees when shipping to USA or Canada?
In most cases, no.
We ship all U.S. and Canadian orders via priority air shipping with pre-arranged customs handling. Most packages arrive like local deliveries, with no additional fees upon arrival.
If, on the rare off-chance, you are charged any customs fees, simply email us a photo of the receipt. We will happily provide a Gift Card + an extra bonus for your next order, or directly reimburse you for the amount—whichever you prefer.
Our goal is to make your Rehiie experience completely worry-free.
Ma commande
Comment puis-je annuler ma commande ?
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Que faire si je reçois le mauvais produit ?
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Proposez-vous des échanges pour les articles défectueux ?
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Produit
Comment puis-je retourner mon produit ?
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Comment entretenir mon produit ?
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Offrez-vous des garanties prolongées ?
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Returns & Quality Guarantee
What is your policy on binding errors or defects?
We stand by our craft. As noted on the label inside your product, notebooks with binding errors (specifically missing or misordered pages) are covered by our guarantee.
If you encounter such an issue, please contact support@rehiie.com immediately with clear photos or a video of the defect. Our team will review the case and propose a solution.
Do you accept returns for other reasons?
We want you to be happy with your Rehiie notebook. If you change your mind, we accept returns within 30 days of delivery, strictly provided the item is unused and in its original packaging.
To initiate a return:
- Email us at support@rehiie.com.
- Required: Please attach photos of the item in its current condition. We will compare these with our outbound shipping records to verify eligibility.
- Once verified, we will provide return instructions.